Dear Nissan UK

First of all let me just say I love my Nissan Leaf – it’s everything I hoped an electric car would be and I truly love driving it. When we decided to go electric we wanted to use a well known name but also find something that would work as a family car and the Leaf has ticked all of those boxes. It’s comfortable to drive and as I have a charger at my house its convenient to charge and use – yes you have to plan any journey above 80 miles a bit better but I don’t do those kind of journeys very often. I love the fact I never have to queue at a petrol station again, I love the fact I can send it a text message and it will defrost itself on a cold morning and I love the little waves I get from other EV drivers when I go past them.

I’ve become a total convert to electric cars because of my Leaf and recently it’s safety rating was proved to me when it was in an accident. I was waiting at a crossing when someone didn’t notice I’d stopped and she hit the back of the car at high speed. Thankfully we all walked away all be it with some bumps, bruises, pain and knocks but we did all walk away which was the important thing. It was a major plus point for me to know that my Leaf could stand up to a high speed knock from a VW Golf and only have damage to the boot, bumper and boot floor.


From the point it was picked up and taken to one of your approved repair centres though it hasn’t been such smooth sailing.

It landed with the garage on the 8th December and I was given the choice of either having it written off or having it repaired. Thinking that it would be easier to have it repaired I elected not to have it written off but have it fixed instead – apparently that was a mistake because it’s been nothing short of a nightmare since.

It’s been 6 weeks now and the garage haven’t been able to make a single repair to it because they are waiting for a boot floor to be delivered. It had a delivery date of the 12th January so I was hoping to have the car back next week.

I called the garage today to check on progress and it turns out the part hasn’t even been delivered and here’s the kicker…’s not going to be delivered for another 4 weeks.

So with delivery time and the 40 hours repair work my car needs it’s likely to be at least 12 weeks until I’ve got the car back.

At least 12 weeks of driving a diesel, 12 weeks of paying a fortune for fuel, 12 weeks of frustration and 12 weeks of talking about this utter disappointment on social media.

How can the EV community persuade others to invest in this technology when parts have a 10 week wait on them? Where are those parts even coming from? If it was made in Australia and shipped here by boat that wouldn’t take 10 weeks so where is the delay?

And as for the people who have invested in your electric vehicle technology – should it not be if your Leaf gets damaged and is being repaired at a Nissan approved centre you get another Leaf to replace it? Why are you delivery times forcing people back into dino-fuelled cars? That’s 12 weeks of me driving a diesel when I’ve made a financial and moral commitment to electric cars

I’m angry, I’m disappointed and I’m frustrated to be put in this position. Your EV drivers deserve better than this Nissan and trust me when I say we are all talking about it. In our own groups and forums, on this blogs Facebook page, on Twitter and face to face – we are all trying to act responsibly and have chosen your company to do that. You should at least repay us with a decent service and parts replacement when we need it.

In the meantime I’m wondering when I’ll get to see my car again and if I made a mistake moving to Nissan when I could have just as easily gone to VW, Renault or BMW for the same type of car. Because it’s not just about the car – it’s the service and the brand I’ve brought into as well and at the moment I feel deeply short changed.

2 thoughts on “Dear Nissan UK

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